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To set up a Call queue, in the Groups admin center, expand, select, and after that choose. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to add a resource account for this Call line.

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Select the button next to the resource account you desire to designate to this Call line. At the bottom of the pane, pick the button. If you need to create a resource account: Under, select the button to include a resource represent this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, choose the button. Agents see the resource account name when they get an incoming call.

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Assign outbound caller ID numbers for the agents by defining several resource accounts with a contact number. Representatives can choose which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you desire to enable agents to utilize for outbound caller ID functions. Select the button next to the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed phone number: Under, select the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've produced this brand-new resource account for calling ID, you'll still require to: Pick a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. Once you have actually picked a language, choose the button at the bottom of the page. Specify if you desire to play a greeting to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you select, the system reads the text that you type (approximately 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text should be entered in the language picked for the Call line.

Teams supplies default music to callers while they are on hold in a line. The default music provided in Groups Call lines is devoid of any royalties payable by your organization. If you wish to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all essential rights and consents to use any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all appropriate rights holders, which might include artists, stars, entertainers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other celebrations who own, control or accredit the music copyrights, sound effects, audio and other copyright rights.

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Review the prerequisites for adding agents to a Call line. You can amount to 200 representatives via a Teams channel. You need to be a member of the team or the creator or owner of the channel to add a channel to the queue. To use a Teams channel to handle the queue: Select the radio button and select (overflow answering service).

Select the channel that you want to utilize (just standard channels are totally supported) and choose. The following clients are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you utilize this alternative, it can use up to 24 hours for the Call queue to be completely operational.

You can add up to 20 agents individually and as much as 200 representatives via groups. If you want to add specific users or groups to the line: Select the radio button. To to the line: Select, look for the user, choose, and then select. To to the line: Select, look for the group, select, and then select.

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Note New users added to a group can use up to eight hours for their first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as agents to the Call queue. Important Known issue: Appointing private channels to Call lines When utilizing a private channel calls will be dispersed to all members of the team even if the personal channel just has a subset of team members.

reduces the amount of time it takes for a caller to be linked to a representative after the agent accepts the call. For conference mode to work, representatives in the Call line need to use among the following customers: The most recent version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts should be set to Teams, Only mode. Representatives who don't satisfy the requirements aren't included in the call routing list. We advise allowing conference mode for your Call lines if your agents are utilizing suitable clients (overflow virtual receptionist). Idea Setting to is the advised setting. overflow answering service. Once you have actually chosen your call answering alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is needed if Teams users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in queue for as much as 2 seconds when first signing up with the call.

If you require to use Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the agents, the mix of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less employs queue than offered agents, only the first 2 longest idle representatives will exist with calls from the line. When using, there may be times when an agent gets a call from the queue quickly after ending up being unavailable, or a short delay in receiving a call from the queue after appearing.